Returns & Exchanges
Handmade Item Policy
Our items are meticulously handcrafted with intensive labor and care. Due to the unique, artisanal nature of our products, we do not accept returns or exchanges under normal circumstances.
Each piece is created specifically for you, making every item truly one-of-a-kind. We encourage you to review product details, sizing information, and images carefully before ordering.
Shipping Error Exchanges
We only offer exchanges in the rare event that we make a mistake during shipping, such as:
Wrong item shipped
Incorrect size sent (when size was specified correctly)
Item damaged during shipping
Manufacturing defect (quality issue)
How to Report a Shipping Error
Contact Us Immediately
Email us at admin@mowaart.com with your order number, photos of the item received, and description of the error.
We'll Review & Respond
Our team will review your case within 24 hours and provide a solution if we confirm the error was on our end.
Exchange Process
If approved, we'll provide return instructions and send a replacement item at no additional cost.
Important Notice
Please note: Due to the handmade nature of our products, we cannot accommodate size or color preference changes after an order is placed.
Order carefully: Please double-check all specifications, measurements, and details before completing your purchase, as all sales are final except for shipping errors on our part.
Quality Assurance
Every item is carefully inspected before shipping to ensure it meets our high standards. Our artisans take great pride in their work, and we stand behind the quality and craftsmanship of every piece we create.
Questions about our policy?
Contact our customer care team at admin@mowaart.com if you have questions about our handmade item policy or need to report a shipping error.